Terms and Conditions

When booking your first session through 'Tutors That Count', we will ask you to consent to the following terms and conditions. Please take the time to read through the below so that you are happy to give your consent.

Researching and Writing


Our tutors are qualified, experienced teachers and hold an enhanced DBS check. An Enhanced DBS check searches for all Cautions, Warnings, Reprimands and Convictions and provides the applicant’s local Police Force the opportunity to disclose any local and relevant notes they may have on file.  If the tutor’s Enhanced DBS check is over 12 months of age, tutors must register to the DBS Update Service which is then checked on a regular basis by Tutors That Count

All tutors have agreed to abide by the Tutors That Count Code of Conduct (found here) and Safeguarding / Child Protection Policy (found here)

On joining Tutors That Count, all tutors complete the NSPCC’s  ‘Child Protection Training for Tutors’

An adult must be present, in the same room as the student, during all tuition sessions

All students must be appropriately dressed for tuition. If a tutor deems that the student is inappropriately dressed, they will close the session immediately and will not refund the session fee

Students and tutors must not provide nor communicate using personal emails or mobile numbers. If the parent explicitly wishes the student (aged 16 or above) to communicate directly with the tutor by email, they must provide written permission to the tutor and the parent / carer must be included (cc’d) in ALL communication

If a student makes a disclosure to the tutor, we have a duty of care to inform the relevant authorities. If you have any safeguarding queries or concerns, please contact Tutors That Count’s Designated Safeguarding Lead - Polly Church on 01502 475225 or by emailing info@tutorsthatcount.com  

If you require further safeguarding advice or information, please visit the links below:

Help for adults concerned about a child call the NSPCC on 0808 800 5000

Help for children and young people call Childline on 0800 1111



The provision of teaching and learning resources for online sessions will be provided directly by the Tutor.   The Tutor may email these resources to you to print prior to the session.  These resources will be minimal (3-4 sheets maximum per session)

You will be notified by the Tutor at least 24 hours in advance if there are any additional resources that your child may need to bring to the online session, for example, scissors, protractors, rulers, etc.  If you do not have the equipment requested, please notify the Tutor and they will amend their session accordingly

To ensure our lessons are interactive and fun for our primary school students, we do offer a 'Maths Kit' for the cost of £20.00. This is filled with whiteboards, spinners, pens, a variety of dice and everything else primary students would need to make Maths fun and engaging.



Following the first lesson, the Tutor will get in touch to ask whether you are happy to continue the tuition. If you wish to continue, all further tuition payments will be paid directly to the Tutor who will provide their bank details following the first lesson. You can choose to pay weekly, monthly or half termly but ALL payments must be made in advance of tuition.

Payments for each lesson must be made by the Sunday prior to each session. The lesson will not proceed unless the full payment has been made by this date.

In the case of a lesson fee dispute, the hourly lesson fee, will be used. The Lesson fee is £27.00 for 45minutes and £36.00 per hour.


Holidays and Sickness

Please contact your Tutor directly when you need to take a break in tuition.  Our Tutors prepare their lessons in advance, so we do ask that you give at least one week's notification if you wish to cancel your child’s tutor for a period of time.  The Tutor will also provide the minimum of one week's notice if they are unable to attend a session.

On occasions, there are times when less notice is required, for example, sickness.  If the Tutor or your child is ill, please notify the other party as soon as is reasonably possible to cancel the session.  If the Tutor is ill, they will discuss, where possible, whether you would prefer to cancel the session or reschedule at a mutually agreeable time.

If you cancel an arranged Lesson less than 24 hours before the Lesson is due to begin, for a reason other than an accident or an emergency, then you will be obliged to pay the full lesson fee unless a mutual alternative agreement has been made between you and the Tutor.

If the Tutor cancels an arranged Lesson less than 24 hours before the Lesson is due to begin, for a reason other than an accident or an emergency, then you are entitled to ask that a subsequent lesson, up to the same duration, be offered by the Tutor at half of the agreed lesson fee unless a mutual alternative agreement has been made between you and the Tutor.

If the Tutor cancels more than one lesson during the half term, they will ensure alternative sessions are offered at a mutually convenient time.


Ending the Tuition

Tutors That Count reserves the right to request that a Tutor stop arranging Lessons at any time. The Client shall not engage the Tutor without the consent and knowledge of Tutors That Count Ltd

We know circumstances are ever-changing and there will come a time when the tuition will need to be stopped.  We kindly ask that you give us as much notice as you can if you wish to finish with the tuition as, for many of our tutors, this is their sole income. Please notify both Tutors That Count and your Tutor directly via email of your wish to stop tuition.


 Data Protection And GDPR

If you provide personal data to us (Tutors That Count Ltd), you are consenting to the use of that data by your Tutor for administrative purposes.  Once the tuition has been terminated, the Tutor will securely destroy any data that they hold.


The General Data Protection Regulations (GDPR) came into force on 25th May 2018 and requires that all businesses issue a privacy statement to all clients and contacts, regarding the data held about the individual.

1.Tutors That Count Ltd

Is the business name that holds your data.

2.  Data Held

2.1. Tutors That Count holds personal contact information as well as information about each student’s mathematics education, eg progress, objectives, exam results and tracking against goals. Tutors That Count only holds the data needed to offer you the services you engage us to provide.

3.  What I do with it

3.1. Contact information is used for scheduling, invoicing, record keeping and communicating our services with our students.
3.2. No other data will be shared unless there is a legal obligation to do so.
3.3. All reasonable steps are taken to ensure your data is processed and stored securely such as password protected digital means and cloud services (e.g. Google drive).

4.  How long your data is stored

4.1 Your data is stored for as long as you are a student with Tutors that Count and will be deleted if tuition discontinues.

5.  Individual Rights to the Data Held

5.1. If you wish to change or delete the information I hold about you, or if you have any concerns about your data, please contact Tutors That Count Ltd on 01502 475225
5.2. You have additional rights regarding the data stored about you. You can read about them here: https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/ Our data protection is registered with the ICO - https://ico.org.uk/ESDWebPages/Entry/ZB317787

6. Reporting a breach of rights or security

6.1. If you believe your data rights or security have been breached, please contact us immediately.


Tutor Code of Conduct

All of our teachers subscribe to our Code of Conduct found below

Helping Tutor

Tutors That Count - Code of Conduct

This behaviour code outlines the conduct that Tutors That Count expects from all our staff and volunteers.  It is here to help us protect children and young people from abuse. The Tutor Code of Conduct has been informed by the views of children, young people and with guidance from the NSPCC

Tutors That Count is responsible for ensuring everyone taking part in our activities has seen, understood and agreed to follow the code of behaviour, and that they understand the consequences of inappropriate behaviour. We take the protection of children very seriously and therefore all staff must complete and abide by the ‘Child Protection Training for Tutors’ (https://learning.nspcc.org.uk/training/child-protection-tutors)


The Role of Staff

In your role at Tutors That Count you are acting in a position of trust and authority and have a duty of care towards the children and young people we work with. You are likely to be seen as a role model by young people and are expected to act appropriately. We expect people who take part in our services to display appropriate behaviour at all times. This includes behaviour that takes place outside our organisation and behaviour that takes place online.


The Responsibility of Staff

You are responsible for:

  • prioritising the welfare of children and young people

  • providing a safe environment for children and young people

  • ensuring equipment is used safely and for its intended purpose

  • having good awareness of issues to do with safeguarding and child protection and taking action when appropriate

  • following our principles, policies and procedures including our policies and procedures for safeguarding, child protection, whistle-blowing and online safety

  • staying within the law at all times

  • modelling good behaviour for children and young people to follow

  • challenging all inappropriate behaviour and reporting any breaches of the behaviour code to Polly Church, or, where appropriate, the police or other relevant statutory organisations

  • reporting all concerns about abusive behaviour, following our safeguarding and child protection procedures this includes inappropriate behaviour displayed by an adult or child and directed at anybody of any age.


Respecting Children and Young People

You should:

  • listen to and respect children at all times

  • value and take children’s contributions seriously, actively involving them in planning activities wherever possible

  • respect a young person’s right to personal privacy as far as possible

  • if you need to break confidentiality in order to follow child protection procedures, it is important to explain this to the child or young person at the earliest opportunity.

  • Not discuss the student’s attainment or academic performance with anyone other than the parent /carer (with the exception of if the parent requests the tutor liaises directly with the student’s teacher)


Diversity and Inclusion

You should:

  • treat children and young people fairly and without prejudice or discrimination

  • understand that children and young people are individuals with individual needs

  • respect differences in gender, sexual orientation, culture, race, ethnicity, disability and religious belief systems, and appreciate that all participants bring something valuable and different to the group/organisation

  • challenge discrimination and prejudice

  • encourage young people and adults to speak out about attitudes or behaviour that makes them uncomfortable.

Find out more about:


Appropriate Relationships

You should:

  • promote relationships that are based on openness, honesty, trust and respect

  • avoid showing favouritism

  • be patient with others

  • exercise caution when you are discussing sensitive issues with children or young people

  • ensure that there is at least one adult present with the student (in their location) during tuition sessions and that you are always in sight / hearing distance of an additional adult (at the student’s location) during tuition


Inappropriate Behaviour

When working with children and young people, you must not:

  • allow concerns or allegations to go unreported

  • take unnecessary risks - smoke, consume alcohol or use illegal substances

  • develop inappropriate relationships with children and young people

  • make inappropriate promises to children and young people

  • engage in behaviour that is in any way abusive

  • including having any form of sexual contact with a child or young person

  • let children and young people have your personal contact details (email) without absolute prior consent of parent and not before the age of 16.  The parents should be included in ALL communication with the student

  • have contact with them via a personal social media account.

  • act in a way that can be perceived as threatening or intrusive

  • patronise or belittle children and young people

  • make sarcastic, insensitive, derogatory or sexually suggestive comments or gestures to or in front of children and young people.

Find out more about recognising and responding to abuse


Upholding the Code of Conduct

If you have behaved inappropriately, you will be subject to our disciplinary procedures. Depending on the seriousness of the situation, you might be asked to leave Tutors That Count. We might also make a report to statutory agencies such as the police and/or the local authority child protection services. If you become aware of any breaches of this code, you must report them to our Designated Safeguarding lead - Polly Church - or, where appropriate, other organisations. If necessary, you should follow our whistle-blowing procedure and safeguarding and child protection procedures.

Get more information about safeguarding and child protection


Tutors That Count Policies

Please find below our policies on safeguarding, whislteblowing and complaints. If you have any questions regarding these, please do not hesitate to contact Polly at info@tutorsthatcount.com

Fountain Pen

Whistleblowing Policy

Tutors That Count wants to create a safe environment for our tutors, students and parents to be able to raise any relevant disclosures without fear of victimisation or repercussions.  We are committed to the highest standards of integrity, openness and probity and aim to ensure that we create an environment that is free from malpractice, wrong-doing and corruption.

Whistleblowing is a term used when an individual discloses information relating to malpractice or wrongdoing or covering up any malpractice or wrongdoing. On occasions, someone making an allegation of malpractice or maladministration or any other issue may wish to remain anonymous, it is always preferable to reveal your identity and provide us with your contact details. If you are concerned about possible adverse consequences that may occur if your identity is revealed to other parties, please inform us that you do not wish for us to divulge your identity and we will ensure we do not disclose your details

This policy covers workers who disclose relevant information provided that the whistleblower reasonably believes that the disclosure:

  • Is made in good faith

  • Demonstrates that corruption, bad practice or wrong-doing has happened; is likely to have happened or is likely to happen

  • Is disclosed to an appropriate person.

Matters raised in good faith that are found to be unfounded will continue to have been made in good faith. Any abuse of this policy will be treated seriously and may lead to disciplinary action.

Tutors That Count considers the following to be valid reason for Whistleblowing:

• A criminal offence

• Failure to comply with legal obligations

• Failure to adhere to regulations

• Malpractice

• Health & Safety risks

• Concealment of information.

All concerns will be dealt with in confidence and every effort will be made not to reveal the identity of a member of staff or tutor who raises a concern.  If, however a concern leads to disciplinary action against a member of staff or tutor who is accused of improper conduct, it may be necessary for any member of staff or tutor who raised the concern to give evidence as a witness in disciplinary proceedings, or to provide information to an out body i.e., the Police. We will always endeavour to provide any whistleblower’s with anonymity, however, by law, we may need to release disclosures to:

• The police or other law agencies

• The courts

• Regulators

• Another person who we may be required to by law.

Any concerns should be raised with Polly Church, Director of Tutor That Count either by:

Email: info@tutorsthatcount.com

Telephone: 01502 475225 or 07876 344069

Where a tutor feels unable to raise the issue with the director or feels that their genuine concerns are not being addressed, other whistleblowing channels are open to them:  general guidance on whistleblowing can be found via: Advice on Whistleblowing; and the NSPCC’s what you can do to report abuse dedicated helpline is available as an alternative route for staff who do not feel able to raise concerns regarding child protection failures internally or have concerns about the way a concern is being handled by Tutors That Count. Tutors can call 0800 028 0285 – line is available from 8:00 AM to 8:00 PM, Monday to Friday and email: help@nspcc.org.uk

In addition, independent advice can be sought from Protect who are an independent whistleblowing charity who offer confidential advice about whistleblowing. They can be contacted on their free helpline 020 3117 2520 or on their website


Complaints Policy and Procedure

Tutors That Count is committed to providing a high level of service to our customers. If you do not receive satisfaction from us, we need to know. Our company’s survival depends on great customer reviews and therefore we like to hear of any suggestions of how we can improve our standards further.


If you have a complaint, please speak with your child’s tutor in the first instance so that we can try to resolve your complaint informally. At this stage, if this does not resolve your complaint please then contact: Polly Church

Email: info@tutorsthatcount.com

You can write to her at: Stoney Hill Cottage, The Bungalows, Hulver Road, Mutford, Beccles, Suffolk NR34 7UL


1. We will send you a letter acknowledging your complaint and asking you to confirm or explain

the details set out. You can expect to receive this acknowledgement within 5 working days of

receiving your complaint.

2. We will record your complaint in our central register and the investigation into your complaint will then commence

4. Where applicable, we will then invite you to meet with Polly to discuss and hopefully resolve your complaint.

5. Polly Church, the director of Tutors That Count will then write to you with the investigation outcome and any resolution to resolve the matter. By no later than 20 working days of the acknowledgement of your complaint to her.


Safeguarding Policy

Tutors That Count believes that:

  • children and young people should never experience abuse of any kind

  • we have a responsibility to promote the welfare of all children and young people, to keep them safe and to practise in a way that protects them

  • we will give equal priority to keeping all children and young people safe regardless of their age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation

The purpose of this policy statement is:

  • to protect children and young people who receive [name of group/organisation]’s services from harm. This includes the children of adults who use our services

  •  to provide staff and volunteers, as well as children and young people and their families, with the overarching principles that guide our approach to child protection.

This policy applies to anyone working on behalf of Tutors That Count and all students.

Legal Framework

This policy has been drawn up on the basis of legislation, policy and guidance that seeks to protect children in England. A summary of the key legislation and guidance is available from here

Tutors That Count recognises that:

  • the welfare of children is paramount in all the work we do and in all the decisions we take

  • working in partnership with children, young people, their parents, carers and other agencies is essential in promoting young people’s welfare

  • all children, regardless of age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation have an equal right to protection from all types of harm or abuse

  •  some children are additionally vulnerable because of the impact of previous experiences, their level of dependency, communication needs or other issues

  • extra safeguards may be needed to keep children who are additionally vulnerable safe from abuse.

We will seek to keep children and young people safe by:

  • valuing, listening to and respecting them

  • appointing a nominated child protection and safeguarding lead for children and young people

  • adopting child protection and safeguarding best practice through our policies, procedures and code of conduct for staff and volunteers

  • developing and implementing an effective online safety policy and related procedures

  • providing effective management for staff and volunteers through supervision, support, training and quality assurance measures so that all staff know about and follow our policies, procedures and behaviour codes confidently and competently

  • recruiting and selecting staff and volunteers safely, ensuring all necessary checks are made

  • storing data securely in line with the ICO guidelines

  • sharing information about safeguarding and good practice with children and their families

  • making sure that children, young people and their families know where to go for help if they have a concern

  • using our safeguarding and child protection procedures to share concerns and relevant information with agencies who need to know, and involving children, young people, parents, families and carers appropriately

  • using our procedures to manage any allegations against staff appropriately

  • ensuring that we have effective complaints and whistleblowing measures in place

  • ensuring that we provide a safe physical environment for our children, young people, staff and volunteers

  • building a safeguarding culture where staff, children, young people and their families, treat each other with respect and are comfortable about sharing concerns.

Child Protection and Designated Safeguarding Lead Details

Name: Polly Church

Email: info@tutorsthatcount.com 

Telephone (Office): 01502 475225 (Mobile) 07876 344069

NSPCC Helpline

0808 800 5000

Childline - https://www.childline.org.uk/

0800 1111

We are committed to reviewing our policy and good practice annually

This policy was last reviewed in 12th April 2022.


Date: 12/04/2022